Digital assets can go to zero. PolyExhange is a custodial exchange, not a bank, not a broker-dealer in every jurisdiction, and not your adviser. Read this before you deposit.
Rates, charts, market copy, VIP tiers, staking APY, and anything a support agent says are operational facts or marketing of the venue — not a recommendation to buy, sell, or hold. You are solely responsible for whether a trade or a lock is appropriate for you. If you need advice, hire someone who is allowed to give it where you live.
Spot prices move fast and without warning. Gaps happen. Our quote tracks a live feed by default and may be exchange-set on a given coin; either way, the fill you get is the fill on this venue, not a VWAP from somewhere else. Instant swaps fill at the posted rate at submit time. Book orders rest until they match or you cancel. There may be no bidder when you want out. Spreads widen when the tape is thin. Past candles on the home chart or the terminal are history, not a forecast.
Leverage, if offered later, would multiply losses. Treat any borrowed or locked position as able to go against you beyond the amount you thought you could “afford.”
Assets you deposit are credited to a balance we hold and administer. You do not hold the keys. Your claim is against the platform, redeemable by a withdrawal we review by hand. If we are insolvent, hacked, frozen by a court, or unable to move an asset on its chain, you may wait, recover only in part, or recover nothing. That is the trade-off for an account you can reset with email instead of a seed phrase. It is described in the Terms and on About.
Deposits confirm when the network confirms them. Withdrawals go through a human review before they are sent. We can halt an asset, pause the book, or refuse a transfer when the law or the chain requires it. Staking locks capital for a term; unstaking early forfeits unclaimed yield on that lock.
Using this exchange may be restricted or illegal where you live. You must not use PolyExhange to evade sanctions, launder money, or trade on stolen funds. We may freeze or close accounts and file reports where the law requires it — see Law Enforcement Request Policy and Regulation & Licenses.
Gains, losses, and staking yield may be taxable. We are not your tax agent. Keep your own records from History.
Blockchains reorg, congest, and get exploited. A token contract can be upgraded or paused by its issuer. Our site, APIs, and price feed can fail or be wrong for a period. Third-party infrastructure (nodes, mail, KYC tools) can fail with them. A bug in our software is possible; the Bug Bounty Program is how we want those found. None of that is a promise that your balance cannot be affected.
You control whether you deposit, how large a position you take, whether you enable 2FA, and whether you treat a password like a bank key. You do not control the market, the chain, or our legal duties. If you cannot bear a total loss of the amount you plan to send here, do not send it.
This statement is part of the relationship described in the Terms of Service. If they conflict, the Terms govern to the extent the law allows.