Help center

Account & security

Email, password, authenticator, sessions, and who can change what.

Signing in and staying signed in Email + password, optional authenticator step, and what to do if the session dies.
Display name vs login email You can rename how you appear. You cannot casually change the email that owns the account.
How to change your password Settings → Security. You need the current password. Changing it is the right move if a device was shared.
Two-factor authentication (2FA) An authenticator app, not SMS. How to turn it on, what login looks like, and what happens if you lose the phone.
Notifications In-app alerts for deposits, withdrawals and fills. Sound is optional. This is not SMS marketing.
VIP rank VIP cuts trade and swap fees on this hostname. The worker can change it on an account.
I forgot my password Use Forgot password on login. A 6-digit code is mailed if this exchange has SMTP on in admin.

Not in this topic?

Search the full help center, or message support with the id of the deposit, withdrawal, or order.